Improperly Closed Matters (How To Notice)

I recently discovered a matter that was reported but appeared to have been closed prior to complete resolution. Given how many editors do not read comments in a closed thread, I elected to file a new error report to bring the matter up again, referencing the original report. Turns out I was correct, the assigned editor re-opened the original report and rejected mine. Since action needed to be taken and was taken, why the rejection?

Since it's been ~3 weeks since I asked the rejecting editor for guidance as to how I should have noticed the editors of the matter without any response, I'm now asking the community at large.

Since it's now been another 2 weeks with no response or guidance, tagging Bastien (the rejecting editor) for same....

Links?

You can't answer the question or provide guidance on the simple scenario as originally presented?

https://secondhandsongs.com/error-report/40203

https://secondhandsongs.com/error-report/19537

I try to keep these types of questions generic without specific examples if I can to avoid looking like I'm criticizing a specific editor. My hope is to avoid things getting personal when they don't have to be.

Last edit: 2021-01-07 12:12:14 UTC by Tar Heel

Not the heart of the matter, but currently there are two works called Mbube (8891) & (8892), so that is problematic already.