Manager
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When a case (submission, error report) is lacking information, it is set to status "need info" in order to request more information from the submitter. Previously, if you answered without the requested information, it got immediately rejected. However, this is too strict in some cases, and the inquiring editor may lose track of the case even though the information request was not really blocking. Therefore, in such cases, the status stays "need info" and it's up to the processing editor to decide whether to reject or not.